Most frequent questions and answers
Yes. Airport reservations include”waiting minutes” to allow you to get from your plane to your vehicle. For domestic flights, we include 30 minutes of waiting time. For international flights, we include 45 minutes of waiting time. Please make sure to specify whether your flight is domestic or international when you book.
Our operators will track your flight and adjust your reservation accordingly in the event of a delay or early arrival. Please make sure that you provide us with your airline and flight number at time of booking.
For most airport pickups, our driver will meet you at baggage claim for domestic flights, and outside of customs for international flights, and will hold a sign with your name (additional fee may apply). Just look for a sign with your name on it, and if you don’t see it, simply call the number on your trip confirmation and we will locate the driver for you.
For all other service types, our driver will be on location by the time indicated on your trip confirmation. If you don’t see your driver at the reserved time, simply call the number on your trip confirmation and we will locate the driver for you.
When your reservation is made, your card will be charged for the full amount of the service, including all taxes, surcharges, and gratuity. For reservations booked more than 30 days in advance, you may request that we take a minimum of a 50% deposit, in which case the balance will usually be due 7-10 days prior to your trip date. Please note, some dates such as proms, sporting events, or large conventions may require the balance to be paid in full at time of booking regardless of how far in advance you make the reservation.
Any wait time, overtime, or any other charges incurred during service will be charged to the credit card on file after your trip is complete.
Our drivers are not authorized to take payment, with the exception of any additional gratuity beyond what was included in your reservation. All reservations must be prepaid on a credit or debit card.
No-shows are billed in full for the reserved service. If you’re late, waiting time may apply. To avoid extra charges, you must call the number on your trip confirmation or send us an email as soon as you know that you’ll be late or your flight details have changed.
The cancellation deadline for your reservation will always be indicated on your trip confirmation, in the routing details. Generally speaking, hourly services may be cancelled up to 7 days prior to the trip, and airport runs in sedans or SUV’s have a 24-hour advance cancellation policy.
In the event that your flight gets cancelled, you may cancel your reservation no later than 4 hours prior to the scheduled pickup time.
Consult your trip confirmation for the cancellation policy specific to your trip.”
We really can’t say. Demand for transportation services tends to vary greatly from day to day. Our guidance to you is to reserve as soon as you possibly can. At the absolute latest, if possible, please give us at least 24 hours’ notice for a reservation. Please note, that a vehicle is not reserved until we have received payment for a minimum of a 50% deposit.